The Department has developed a comprehensive support strategy, involving a Central Office/ District Office partnership designed to ensure your school is able to successfully use the SIS software.

Major components of this support strategy include:

• The Customer Service Centre (CSC), which acts as a first point of contact for all calls relating to Student Administration, Curriculum and Timetabling as well as support of the underlying technical infrastructures.
• Central business area support teams for Student Administration, Finance and Curriculum.
• District based teams for the support of Finance and Curriculum.
• Provision of a comprehensive face to face user training.
• Provision of support materials and information sources.

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